Hygrade Casting Pty Ltd – Trade Application Registration Form Privacy Policy

Effective Date: 01/01/2026

Hygrade Pty Ltd (trading as Hygrade Casting) ABN 56 646 330 618 (“Hygrade Casting”, “we”, “us”, or “our”) is committed to protecting the privacy of personal and business information provided through our Trade Application Registration Form. This Privacy Policy explains how we collect, use, store, disclose, and protect information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting a Trade Application Form, you acknowledge and consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal and business information when you submit a Trade Application Form:

• Full name, company name, and Australian Business Number (ABN)
• Contact details, including email address and phone numbers
• Business address and operating location
• Business website and online presence
• Type of customer (e.g. retailer, workshop, manufacturer)
• Business establishment date and trading history
• Buying group or industry association memberships
• Products, services, and materials of interest
• Comments, experience, references, and supporting documentation
• Any other information voluntarily provided as part of your application

We only collect information that is reasonably necessary to assess and manage trade applications.

2. Purpose of Collection

Information collected through the Trade Application Form is used solely for legitimate business purposes, including:

• Assessing eligibility for a trade account
• Verifying business identity, legitimacy, and industry standing
• Establishing and administering trade accounts
• Providing access to trade pricing, volume rates, and technical information
• Internal record-keeping and account management
• Communication regarding your application or trade relationship
• Compliance with legal, regulatory, and contractual obligations

3. Confidentiality and Data Security

• All information submitted is treated as confidential and handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
• We take reasonable steps to protect personal and business information from misuse, interference, loss, unauthorised access, modification, or disclosure.
• Security measures include administrative, technical, and physical safeguards such as secure systems, restricted access, and controlled data handling processes.
• Access to information is limited to authorised personnel, contractors, or service providers who require it to perform their duties.

4. Disclosure of Information

• We do not sell, rent, or trade personal or business information to third parties for marketing or promotional purposes.
• Limited disclosure may occur where reasonably necessary, including:
• Verification of details with relevant authorities, industry bodies, or trade references
• Disclosure to professional advisers, service providers, or contractors assisting with business operations
• Where required or authorised by law, court order, or regulatory authority
• To enforce our Terms and Conditions, Non-Disclosure Agreements, or other contractual rights

All disclosures are made in accordance with applicable privacy laws.

5. Overseas Disclosure

Hygrade Casting does not knowingly disclose personal or business information to overseas recipients. All trade applications are processed for Australian-based clients only.

6. Retention of Information

• Information is retained only for as long as reasonably necessary to:
• Assess and manage trade accounts
• Comply with legal and regulatory obligations
• Protect Hygrade Casting’s legitimate business interests
• When information is no longer required, it is securely destroyed or de-identified in accordance with accepted industry practices.

7. Access, Correction, and Deletion

• You may request access to, correction of, or deletion of your personal or business information by contacting us using the details below.
• Requests will be handled within a reasonable timeframe and in accordance with the Privacy Act 1988.
• In certain circumstances, access may be refused where permitted by law.

8. Complaints and Privacy Concerns

If you have a concern or complaint about how your information has been handled:

1. Please contact us in writing using the details below.
2. We will investigate the matter and respond within a reasonable timeframe.
3. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Consent

• By submitting a Trade Application Form, you consent to the collection, use, storage, and disclosure of your information as outlined in this Privacy Policy.
• Consent is a condition of assessing your application and providing trade access.

10. Updates to This Privacy Policy

Hygrade Casting may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will be made available upon request or published where applicable.

11. Privacy Contact Details

For privacy enquiries, access requests, or complaints, please contact:

Hygrade Pty Ltd (trading as Hygrade Casting)
ABN: 56 646 330 618
Office Address: 17/40 Anzac Street, Chullora, NSW 2190, Australia
Email: info@hygradecasting.com.au
Phone: +61 414 274 641